Quantum Lynx LLC is dedicated to delivering high‑quality infection prevention services. This Service Level Agreement outlines the service standards, response times, and responsibilities between Quantum Lynx LLC and its clients.
We will provide the infection prevention services described on our website and agreed upon in your contract, including consulting, surveillance support, survey support, crisis response, and program management.
During normal business hours, we will respond to client inquiries within one business day. For urgent matters or crisis response requests, we strive to respond within four hours. After hours requests will be addressed the next business day unless otherwise specified.
Clients are responsible for providing accurate and timely information necessary to perform the agreed services. Clients must ensure that appropriate personnel are available to collaborate with our consultants.
We will treat all client information as confidential and use it solely to deliver agreed services. Confidentiality obligations continue after the termination of services.
For questions about this SLA, please contact us at QuantumLynx.